Guarantees and Warranties
NO ROOSTER GUARANTEE (excludes shipped birds)
If you purchase a female chick, pullet or chicken that was sold already sexed and it turned out to be a rooster we will take the rooster back and replace it with a female of our choosing. Our hatcheries guarantee us 90% accuracy when they sex the baby chicks. We are happy to replace your rooster but please understand that sexing chicks is an art and mistakes happen. (Does not apply to any bird sold as unsexed)
POULTRY PICKED UP FROM THE FARM
We do our best to only offer poultry that are healthy and thriving. Birds in general are fragile and can go down hill without warning. Because we have no control over a wide variety of factors we are unable to offer any sort of guarantee or warrantee once they leave our care. We spend $1,000s each month to provide our animals with the best care and housing possible. We want you to be happy with your purchase and are happy to offer any support or answer any questions we can.
LIVE ARRIVAL SHIPPING GUARANTEE (Excludes pick ups)
We guarantee that you will receive full count of live, healthy poultry. We often place extra chicks in each box to help fulfill this guarantee. However, if losses should occur in shipment and you do receive less live birds than you ordered, we will make an adjustment either by replacing poultry (one time only also we are not able to ship just a few chicks for replacement), process a refund of the per bird price not including shipping and handling or a credit toward another order. You must use a heat source that can maintain a temperature of at least 100 degrees for the first 48 hours. We also do not recommend using puppy pads.
Please open bird boxes immediately and inspect poultry.
Any losses during shipping must be reported to the hatchery within 3 days with a photo of the losses for any adjustment to be made. At NO time will Hand Me Down Farms accept returns of deceased poultry. We offer no warranties after the poultry are in your care.
Because of demand we have a 10% restocking fee for all bird orders canceled after 7 days of ordering.